When customers or prospects interact with your company and brand, it’s important that they
receive the most professional experience possible. Every phone call, email or web chat is a
direct reflection of your company and has an impact on customer retention rates and your
bottom line. Our highly skilled staff is carefully recruited and trained so your customers receive
a professional service experience.
Our Customer Contact Center offers these comprehensive services:
24X7 call center support
● Experienced Customer Service Representatives with excellent language skills
● High quality audio utilizing VOIP technology
● Flexible and fully programmable local phone numbers
● Software that captures relevant data and recording of all calls
● Remote monitoring capabilities
Email/text correspondence and/or real-time chat support
Full in-bound and out-bound capabilities
Current applications (Inbound):
● Property management maintenance coordination
● Restaurant take-out centralized ordering
Current applications (Outbound):
● Updating of customer records
● Accounts receivable management
● Sales lead generation
● Customer surveys
● Executive assistant/scheduler